Last Updated: 11/1/2024
Thank you for choosing art from STFatewrite.com! Each item on our site is custom-produced upon order, ensuring unique and tailored art products just for you. As all items are printed on demand through our third-party partner Printful, this Refund and Return Policy is designed to address specific circumstances only.
Please read the following carefully, as all sales are considered final except as explicitly outlined below.
1. General Refund and Return Eligibility
Given the custom, made-to-order nature of our products, we are unable to accommodate returns or exchanges based on buyer’s remorse, incorrect sizes, or minor color variations due to screen or print differences. Refunds and returns may only be granted under the following conditions:
- Defective or Damaged Items: If an item arrives defective or damaged due to production or shipping errors, please contact us within 7 days of receiving the item to report the issue.
- To initiate a claim, email us at [Your Contact Email] with your order number, a description of the defect, and clear photographs documenting the issue.
- Approval of a replacement or refund will be contingent upon verification of the defect by our team and Printful.
- Incorrect Product or Print Error: Should you receive a product that does not match your order specifications (e.g., incorrect item, incorrect print), please notify us within 7 days of delivery, providing documentation to verify the discrepancy.
- Lost Orders: If an order is confirmed lost by the carrier, we will work with Printful to provide either a replacement or refund. However, if the item is undeliverable due to an incorrect shipping address provided by the customer, this liability falls on the customer, and the order will not be eligible for reshipment or refund.
Please Note: Any damage that occurs after successful delivery, including through improper handling or washing, is the responsibility of the customer and does not qualify for refund or replacement.
Ref: Printful returns policy
2. Original Artwork Sales
All sales of original artworks on STFatewrite.com are final as per our sales agreements. No refunds, returns, or exchanges will be granted for original artwork purchases.
In the event of damage during shipment, please refer to the insurance instructions provided in your record of sale or by the shipping provider. Any insurance claims related to shipping issues are to be handled directly by the customer with the carrier as per the specified insurance claim process.
3. Procedure for Returns and Replacements
- If your request for a return or replacement is approved, our team will confirm and guide you through the process. Refunds, if approved, will be processed within 7-14 business days via the original payment method.
- For product replacements, please allow for standard production and shipping times, as each item is recreated on demand. Shipping updates will be provided once your replacement is dispatched.
4. Contact Information for Print-Related Issues
To address issues directly related to print quality, misprints, or other production concerns, you may also contact Printful directly. Their support team is available at:
- Printful Return Address (for authorized returns only):
Printful, 11025 Westlake Drive, Charlotte, NC 28273 - Printful contacts:
- Website: https://printful.com
- Email: [email protected]
- Printful requires authorization before accepting any returns or exchanges. Please reach out to us before contacting Printful directly.
5. Shipping and Address Confirmation
Customers are responsible for providing accurate and complete shipping information at checkout. [Your Website Name] and our fulfillment partner Printful assume no responsibility for non-delivery due to inaccurate address information supplied by the customer. Should an order be returned to Printful due to incorrect address details, any additional shipping fees for re-delivery will be the responsibility of the customer.
6. Limitation of Liability
[Your Website Name] and its affiliates are not liable for any indirect, special, incidental, or consequential damages arising out of or in connection with this policy, including but not limited to lost revenue, loss of data, or loss of use. Our liability in all circumstances is limited to replacement of defective items or refund, as applicable under this policy.
Contact Us
For questions or concerns related to this policy or any specific issues regarding your order, please reach out to us at [email protected]. We strive to respond to all inquiries within 2-3 business days and will work with you to ensure the best possible resolution within the bounds of our policy.